Frequently Asked Questions
You can use your UnLock Mastercard for any business expense where Mastercard is accepted. Mastercard credit cards is accepted at 37 million merchant locations in more than 210 countries and territories.
You can use your UnLock Mastercard for any business expense.
This depends on the payment terms you’ve chosen:
| Transaction type | Payment terms available |
|---|---|
| UnLock Mastercard | 30 days from the date of transaction |
| Supplier Invoices | 30, 60 or 90 days from the date the invoice was paid via UnLock |
Yes you can. Please note we charge an international transaction fee of 2.99%.
Please register your interest. Our team will promptly contact you to discuss how we can offer the UnLock payment solution to your buyers.
For transactions made using the UnLock Mastercard payment terms are 30 days from the date of transaction only. For supplier invoices uploaded to the Unlock Portal, buyers can choose payment terms 30, 60 or 90 days for each individual invoice.
No. UnLock will automatically direct debit your nominated bank account 30 days from the date of the transaction. You can make early repayments through the Unlock Portal.
No, UnLock is free to Suppliers. There’s no application fee, annual fee or transaction fees for Suppliers because your customers pay us a fee when they use UnLock.
If you would like to pay the transaction fee for your customers, then let us know and we can discuss the options with you.
The limits on your UnLock Mastercard are the same as your UnLock account. You can use all of the available UnLock account balance to pay for invoices via the Unlock Portal.
For the UnLock Mastercard :
- Payments are deducted (debited) from the available UnLock account limit.
- Each cardholder can use their UnLock Mastercard within the available UnLock account limit and within the individual transaction limits detailed in the table below.
| Maximum UnLock Mastercard transaction limit – $19,999 |
| Daily UnLock Mastercard point of sale limit – $19,999 |
| Maximum UnLock Mastercard point of sale transactions per day – 10 |
This depends on your remaining available UnLock account limit.
Transactions made using the UnLock Mastercard only are based on 30-day repayment terms. A 2.75% transaction fee per transaction is applicable on the card.
For transactions through the Unlock Portal only, repayments may be 30, 60, or 90 days, as agreed on a per customer basis. A transaction fee is applicable based on the agreed terms.
All repayments are automatically direct debit from your nominated bank account.
Yes. Simply log in to the Unlock Portal and you’ll be able to select any transaction and pay it early. The transaction fee remains the same even if you pay before the due date.
You’ll be able view all your transactions and download your UnLock statements via the Unlock Portal.
You’ll also be able to view all your UnLock Mastercard transactions in the UnLock App.
No. Please access your statements in the Unlock Portal.
- Simplified expense management – You and your team’s UnLock Mastercard transactions are bundled into one account so that you can pay in one monthly payment.
- Payment flexibility – You can use UnLock to pay for invoices and make purchases online and instore.
- Low fees – most other providers charge higher fees than UnLock.
- Convenience – You can use the UnLock Mastercard anywhere that accepts Mastercard.
You have an extra 30 days to pay every transaction using the UnLock Mastercard.
You have an extra 30, 60, or 90 days to pay UnLock when you upload an invoice to the Unlock Portal for payment.
Please send an email to assistance@unlockb2b.com or call 1300 182 094.